ITSM (IT Service Management) Key Features and Differentiates
Here are main key features of Help-desk
Email to ticket
Load Balancing of Ticket Assignment
Integrated remote control tool is enabled on Help-desk screen.
Help-desk agent easily connect to requester screen.
No additional license required
No need client agent installed
Active Directory integrated
Only allowed IT people can use this remote control tick accelerates development of custom software solutions by applying our well-regarded software product engineering services.
Incident and Request Templates
IT Service Management ensures even the simplest phone-in gets logged at your service desk. For both phone-ins and walk-ups, IT service staff can select pre-populated ticket templates based on service needs, generating instant productivity and reducing client aggravation. This templates can be routed respective Help-desk Group.
Agent Based Scanning
IT Service Management (ITSM) allows you to discover all your hardware and software assets by scheduling automated asset discovery. Keep your IT inventory up to date and track your hardware and software automatically. You can also discover hardware and software inventory information including host name, model, serial number, logged-in user, operating system, hard drive, memory, installed software, and more.
Service Management Reports and Dashboard
Pre-defined reports can be used in order to see current situation and historical information IT also helps to see performance of IT team.
ITSM’s dashboard feature increases the visibility of real-time business operations for faster, more informed decisions to improve performance and efficiency. At-a-glance charting provides an instant overview of your help desk’s service fulfillment.
Document, Workflow & Content
Asset & Inventory
Process & Performance
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