IT Service Management (ITSM)

  • Incident Management

  • Knowledge Management

  • SLA Management

  • Change Management

  • Service Catalog Management

  • Request Fullfillment

  • Asset Management

  • IT Financial Management

  • Service Desk

  • Incident, Request Templates

  • Integrated Remote Control Tool

  • Agent Based Scanning

  • Service Management Report

  • Dashboard with pre-defined KPI

ITSM Key Features and Differentiates

Help-desk

Here are main key features of Help-desk

  • Email to ticket
  • Parent/Child relationship
  • Load Balancing of Ticket Assignment
  • Time Tracking

Remote Control

Integrated remote control tool is enabled on Help-desk screen.

Help-desk agent easily connect to requester screen.

  • No additional license required
  • No need client agent installed
  • Active Directory integrated
  • Only allowed IT people can use this remote control tick accelerates development of custom software solutions by applying our well-regarded software product engineering services.

Incident and Request Templates

ITSM ensures even the simplest phone-in gets logged at your service desk. For both phone-ins and walk-ups, IT service staff can select pre-populated ticket templates based on service needs, generating instant productivity and reducing client aggravation. This templates can be routed respective Help-desk Group.

Agent Based Scanning

ITSM allows you to discover all your hardware and software assets by scheduling automated asset discovery. Keep your IT inventory up to date and track your hardware and software automatically. You can also discover hardware and software inventory information including host name, model, serial number, logged-in user, operating system, hard drive, memory, installed software, and more.

Service Management Reports and Dashboard

Pre-defined reports can be used in order to see current situation and historical information IT also helps to see performance of IT team.

ITSM’s dashboard feature increases the visibility of real-time business operations for faster, more informed decisions to improve performance and efficiency. At-a-glance charting provides an instant overview of your help desk’s service fulfillment.

Get In Touch With Us

We will be glad to answer all your questions about our IT Service Management.

Our specialists will process the request and we will get back to you within one business day to provide a valuable insight.

Contact Us

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MAIL US

[email protected]

CALL US

+974 7777 78 15

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