Customer Relations Management (CRM)

Focusing on businesses’ communication with their customers in the most effective way in line with sales and marketing targets, the Logo CRM Customer Relations Management solution provides customer satisfaction by quickly managing field operations, marketing activities and all sales processes.

The Logo CRM solution takes customer relations to a whole new dimension by allowing you to approach potential customers in the most appropriate manner, as well as providing deeper insights into your existing customer base. Covering every point of contact with the customer from field operations to campaign planning and hot sale processes, Logo CRM also enables the creation of a corporate memory within companies.

Thanks to Logo CRM, which also allows mobile use during the process beginning with the planning of customer meetings and extending towards the measurement of satisfaction after sales, it is possible to create a customer-oriented structure and as a result, establish a system that will directly affect profitability.

Developed to suit the needs of businesses of all sizes, Logo CRM

allows sales and marketing teams or technical teams to organize all appointments, meetings, proposals, sales, business, and post-sales processes. Integrated with Logo’s ERP Solutions, Logo CRM thus offers real-time monitoring and reporting. With Logo CRM, which can also be used in mobile devices, sales teams can enter orders when they are still with the customer, or check inventory status and take orders accordingly.

Thanks to the Outlook integration offered by Logo CRM, it is possible to access every record of a customer who sends an email. These records can include many multiple items from previous contracts to details of orders.

The Logo Notifier Service function of Logo CRM, which offers many features such as proposal preparation, customer visit management, and time management, and allows instant notification of transactions to be made. In short, Logo CRM serves both as a corporate memory for the company, and as a most effective supporter of sales.

Required by companies of all sizes

Regardless of their size, all companies have the goal of increasing the loyalty of their existing customers, accessing potential customers, and establishing the right communication with customers. Thanks to Logo CRM that facilitates this process by automation communicating with the right customer, at the right time, in the right way is possible.

Integrated structure, strong corporate memory

Providing fast and effective management at every customer contact point, Logo CRM is also integrated with the Logo ERP solutions. This enables all data in the business to feed into and support each other, and sales and marketing processes are controlled, creating a strong and reliable corporate memory.

Features

Make a difference with stronger, faster and more reliable processes

Developed using new technologies, Logo CRM aims to increase companies’ skills in communicating with their customers with a flexible structure which enables the development of additional projects and modules, along with a wide range of applications. Logo CRM can be integrated with Logo ERP solutions to create the most optimal LogoCRM solution for companies at different scales.

Strong corporate memory

You can easily define and classify your prospective or active customers, dealers and vendors. In addition to this, you can access, manage and report any kind of information from selected company or customer-related persons and relevant documents to business opportunities, calendar events, activities, and offers, after-sales satisfaction/complaint records through a single platform.

Detailed opportunity follow-up

You can track your sales opportunities, projects and tenders at every stage, using only one screen. You can see and manage every detail of opportunities, transactions performed, employees performing these transactions, issues discussed and offers made, together with relevant documentation.

Fast, controlled and flexible offer processes

Thanks to the areas, views and templates which can be defined specifically for your offer processes, you can prepare offers faster. You can create a more flexible offer process using the past price check, optional/alternative offer and product association features. Along with the offer approval processes which can be structured according to your needs, you can minimize human errors using the instant current account risk limit and remaining stock controls performed automatically from the database of the Logo solution that you are currently using.

After-sales processes

Thanks to the “After-Sales Support” module which can be customized according to your after-sales processes, you can manage your support requests, customer satisfaction processes, complaints or call center processes which work in an integrated manner with your IP central.

Customer-document association

You can create as many main or sub-folders as you like, and you can store your documents, templates, digital copies of documents with wet signatures along with company documents in these folders. You can associate all of your documents, records and activities with your customers and instantly view the associations between your customers and your documents.

KPI (Key performance indicators)

With Logo CRM, you can view in real-time all of your defined performance criteria. You can monitor the targeted and realized sales of your sales team according to employees, products and/or regions. You can measure the general performance of your technical staff and your company during a selected time period. You can also report the status of targeted meetings, opportunities and the number of offers made.

Logo Notifier Service

The Logo Notifier Service is an automatic notification management system which creates instant notifications for actions related to your corporate processes. It is provided free-of-charge in the Logo CRM solution feature set. In this way, you can report the required information based on time or transaction and view the reports of any transactions performed. You can use the Logo Notifier Service module to get your notifications as e-mail, SMS or Push Notifications for special occasions of your customers, along with customer meetings, current status of offers made, realized sales, contract expiration dates and after-sales service details at any stage. You can instantly access transactions and their details such as the status of your customers’ current accounts, risk criteria, orders entered, collections realized, the status of your materials and stocks, documents related to issued invoices and many more.

Easy-to-use interfaces

Built on new-generation technologies, Logo CRM comes with an aesthetic design that is both user-friendly and easy on the eyes.

Save time with the Outlook add-in

Thanks to the integration of the Logo CRM software with e-mail application, accessing the records of the customer, the supplier or the dealer who send e-mails also becomes possible. With Outlook Add-in, data can be accessed quickly without switching between different applications.

Uninterrupted access and full control with mobile application

Web-based Logo CRM can be accessed and all modules can be used from anywhere.

Logo CRM Packages

Basic

Max 6 Users
Campaign management
Notes
Share
Notifications
Process list
Customer management
Activity management
Offer management
Mobil/Outlook package
Calendar/Maps
Reporting
Language package
Integration with 3rd party systems (Setrow, MailChimp, Mobildev etc..)

Standard

Max 16 Users
All of the basic packages functions
Opportunity management
Task management
Document management
Reporting/Dashboard/Analysis
IP switchboard
After sales support module
Notifier service
Model editor (Customization)
KPI

Enterprise

Unlimited Users
All of the standard packages functions
Rest service
Additional software

Revolutionize Your Business

Begin Your Digital Transformation Journey Today

Call Us for Free Consultation +974 3322 1985

[email protected]
+974 3322 1985 | +974 3364 2618
Street 140, Zone 66, No 15 , The Pearl, Qatar